Frequently Asked Questions

When you buy a piece of jewelry from Donna Dorée, you receive an item of good precious metal that will last for years and can be passed on from generation to generation. A sustainable trend in jewelry.

The basis of the jewelry is 925 (sterling) silver. All jewelery is provided with a guarantee stamp, approved by Waarborg NL, with the number 925 and a personal responsibility sign.

Rhodium plating for extra protection

Silver jewelry can discolor (oxidize), which is a natural process with silver. To prevent this oxidation, my goldsmiths provide extra rhodium plating over the silver.

Rhodium is a hard, silvery-white metal. During rhodium plating, a layer of rhodium is applied over the silver jewelry. Because rhodium is a strong material, your jewelry is less likely to be damaged. Rhodium-plated silver is not only stronger but also much less sensitive to external influences. As a result, it will no longer oxidize, provided you take good care of it, and will, therefore, no longer become dull or black. This means you can enjoy your jewelry for much longer!

14 carat U-gold plating (similar to PVD gold plating)

Do you prefer gold over silver or find that it suits your skin tone better? Then choose the 14 carat U-gold plated jewelry. All 'gold' jewelry has a layer of U-gold plating over the 925 sterling silver. U-gold plating is a process in which 14kt gold is applied to another metal and bonds them together. The gold evaporates in a vacuum at extreme temperatures and then condenses around the other metal molecule by molecule.

Please note: it is and remains a plating (a thin layer of rhodium ring or U-gold), which can fade and/or discolor over time. If you take good care of your jewelry, you will enjoy it much longer.

Jewelry is always sensitive to external influences, even if it is a precious metal. It can happen that your silver jewelry becomes somewhat dull over time. Silver oxidizes naturally due to air, light, and humidity. But it can also be caused by perfume, soap residue, or the acidity of your skin.

But how do you prevent your silver (or U-gold-plated) jewelry from becoming dull or black?

Keep wearing them. Jewelry that you never wear can also become dull or discolored.

Put on your jewelry last. So first put on your perfume, make-up, and other care products.

Do not sleep wearing silver jewelry, so that the jewelry does not come into unnecessary contact with the acidity of your skin and you prevent damage and deformations.

Do not shower, swim, or exercise with your jewelry on. Shampoo, soap, salt, and chlorine can damage your jewelry.

Take off your jewelry when doing heavy work or when cleaning, for example. Chemicals can damage your jewelry.

Are you not wearing your jewelry for a while? Then store them properly, for example in a cotton or silk jewelry bag, but certainly in a dark and dry place.

Use the special supplied satin polishing cloth for your jewelry to polish away the dirt. Your jewelry will shine beautifully again after polishing. If your jewelry is very dirty, you can moisten the tip of the polishing cloth and rub the dirt away. You can then polish it with the dry part.

NB! This is not a silver cloth (to polish stubbornly blackened silver). This is a satin cleaning cloth that you can use for all kinds of smooth surfaces, such as metal and glass (including your glasses!) to polish away dirt.

Not clean yet? Then you can also take care of them in a solution of green or any other mild soap and warm water. Gently brush the jewelry with a soft toothbrush and then rinse the jewelry with lukewarm water. Dry the jewelry with a lint-free cloth. Under no circumstances should you use cleaning fluid! This will damage the protected rhodium plating or the gold plating.

Due to incorrect use or cleaning of your jewelry, the rhodium plating or gold plating can wear out over time.

If the result is still not satisfactory, please contact service@donnadoree.com

If you are not completely satisfied with your online order, Donna Dorée offers you the option to exchange the purchased jewelry or receive a refund for the products you wish to return.

After delivery, you have the right to open the package and check your purchase. However, products must be returned unused and in the original packaging. If the return does not meet these conditions, we cannot exchange or refund your purchase.

If you want to return a piece of jewelry, follow the returns procedure from MyParcel/PostNL. You will receive this in your email when you place your order. We ask you to complete the online returns form as completely as possible.

Then prepare the package for return? Then make sure that at least your name is on the attached note. Please include this with the package, including the items you want to return.

You have 15 calendar days to return your purchase from the date of delivery. Once you have arranged the return, your package should reach us within 7 working days for returns within Europe and 14 working days for returns from the rest of the world.

Please note that all return shipping costs are at your own expense. If you choose to return your items via local post, we recommend that you send the package by registered mail. We recommend using a shipping service with a tracking option as you are responsible for the package until it reaches us.

When your return package has arrived at Donna Dorée in good order, the money will be refunded within 30 days using the same payment method you originally used. NB! We charge €7.50 handling costs per return.

For questions regarding the return of your order, please contact us at service@donnadoree.com.

The legal guarantee applies to all Donna Dorée products. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

Donna Dorée jewelry is partly made by hand. There may be inconsistencies in the natural materials used or imperfections may arise due to human actions. All jewelry is carefully checked before shipping.

Should you nevertheless be dissatisfied with the delivered product or if you discover manufacturing defects? Then you can claim the legal guarantee.

Warranty rules

Donna Dorée's jewelry is covered by a six-month guarantee from the date of purchase.

The gold-plated layer of our gold jewelry is a thin layer of 14-karat gold (U-gold plating). This can wear out over time due to careless use. Read more about our materials & care. Under this layer is real silver, so you always keep your valuable silver Donna Dorée piece of jewelry.

This warranty, therefore, only covers material and manufacturing defects.

Not covered by the warranty

- Breakage (unless it is a demonstrable production error);
- Damage due to normal wear and tear, improper use (such as being dropped) or mishandling;
- Discoloration due to the use of water, perfume, soap, lotion, or hair spray or a high acidity of the skin;
- Processing by a party other than Donna Dorée (for example, repair work by a local jeweler);
- Loss/theft of the jewelry.

To claim our warranty, first contact Donna Dorée about the item in question at service@donnadoree.com

When a complaint or defect falls within the warranty, the best possible solution will be sought. If you are unsure whether the defect falls under the warranty conditions, you can also contact service@donnadoree.com